Royal Sundaram General Insurance pre-auth form, portal and email ID

Download the Royal Sundaram General Insurance pre-authorisation form, send it through the royalsundaram.in portal, and attach the documents below. Royal Sundaram General Insurance is a private general insurance company; the cashless decision is due within one hour under IRDAI rules.

Step by step

Check the patient's health card
Note the policy number, member ID and sum insured, and check who processes cashless: Royal Sundaram General Insurance itself or a TPA named on the card. That decides where this form goes.
Take the Royal Sundaram General Insurance pre-auth form
Use the Royal Sundaram General Insurance format if you have it, or the standard IRDAI cashless request form, which most insurers and TPAs accept.
Fill it and attach the documents
Patient part and declaration by the patient or attendant; clinical part by the treating doctor — duration of illness, provisional diagnosis with ICD-10 code, line of treatment and a cost estimate by head. Attach the documents listed below.
Send it in time
Upload it on the Royal Sundaram General Insurance provider portal (royalsundaram.in) with the documents below. Keep the reference number the portal or the reply gives you. Most policies require intimation within 24 hours of an emergency admission and 48–72 hours before a planned one.
Track the decision and the discharge
The cashless decision is due within one hour and final discharge authorisation within three hours of the hospital's request (IRDAI master circular, May 2024). Answer any query the same day.

Who handles Royal Sundaram General Insurance cashless requests

Royal Sundaram General Insurance is a private general insurer that sells health cover alongside motor, travel and other insurance. Retail health claims are usually handled by its own health claims team; some group (employer) policies are serviced by a TPA. Check the patient's e-card: if a TPA is named there, the pre-auth goes to that TPA; if not, it goes to Royal Sundaram General Insurance.

Documents to attach

Pre-auth form signed by the patient (or attendant) and the treating doctor
Health card / e-card of Royal Sundaram General Insurance and the patient's photo ID
Admission advice and the doctor's consultation notes
Investigation reports that support the diagnosis (blood work, imaging, ECG as relevant)
Cost estimate by head — room, surgeon, anaesthetist, OT, implants, medicines
For an accident or injury: the MLC / FIR copy, or a note on why none was made
For a planned surgery: earlier prescriptions showing when the condition was first diagnosed

Retail policy or group policy?

A retail Royal Sundaram General Insurance policy bought by the patient is usually handled by Royal Sundaram General Insurance's own health claims team. A group policy from an employer may be serviced by a TPA, and may have its own rules on room rent, co-pay and maternity. The health card shows which applies.

Avoid a query

Most pre-auth queries come from three gaps: no duration of illness, no ICD-10 code, and a cost estimate given as one figure. The full field-by-field list is in how to fill a pre-auth form.

If Royal Sundaram General Insurance queries or denies the pre-auth

A query is not a rejection. Reply the same day, answering only what was asked, with the supporting document attached — see how to reply to a pre-auth query.

A cashless denial is not a claim rejection. The patient can pay, then file a reimbursement claim with Royal Sundaram General Insurance within the policy's time limit — the denial is often reversed when the full hospital file is seen. If a claim is finally rejected, it can be reconsidered through the grievance officer, IRDAI's Bima Bharosa and the Insurance Ombudsman.

Related guides

Royal Sundaram General Insurance at a glance

Type: Private general insurance company
Cashless handled by: Royal Sundaram General Insurance, or the TPA on the card
Provider portal: royalsundaram.in
Pre-auth email ID: Use the portal
Pre-auth form: Standard IRDAI cashless form
Last checked: 2026-10-16
Provider portal link: https://www.royalsundaram.in

All pre-auth forms · Recover an unpaid Royal Sundaram General Insurance claim · Rejected claim assistance for patients

Pre-auth forms of other insurers and TPAs

Where can I download the Royal Sundaram General Insurance pre-auth form?

On this page. Medilock keeps the current Royal Sundaram General Insurance pre-authorisation form as a free PDF for hospitals — a hospital name and email are asked once per device. If no form is on file, the standard IRDAI cashless request form is accepted by most insurers and TPAs.

What is the Royal Sundaram General Insurance pre-auth email ID?

No pre-auth email ID is on file for Royal Sundaram General Insurance; requests are raised on the provider portal (royalsundaram.in). If your hospital has been given an email ID, use the one in your empanelment letter.

How long does Royal Sundaram General Insurance take to approve a pre-auth?

Under IRDAI's 2024 master circular the decision is due within one hour of the request, and final discharge authorisation within three hours.

What if Royal Sundaram General Insurance denies cashless?

The patient can still pay and claim reimbursement. If the reimbursement is rejected too, it can be reconsidered through the grievance officer, Bima Bharosa and the Insurance Ombudsman — free, within one year, up to ₹50 lakh.

Royal Sundaram General Insurance का प्री-ऑथ फ़ॉर्म कहाँ से डाउनलोड करें?

इसी पेज से — अस्पतालों के लिए मुफ़्त। फ़ॉर्म भरकर royalsundaram.in पोर्टल पर अपलोड करें। फ़ैसला IRDAI के नियम के अनुसार एक घंटे में आना चाहिए।