Insurance Ombudsman offices in India

There are 17 Insurance Ombudsman offices. Your complaint goes to the office whose area covers your address, or the address of the insurer's office that dealt with the claim. You can also file online at cioins.co.in and the portal sends it to the right office.

Offices and the areas they cover

Ahmedabad — Gujarat; Dadra & Nagar Haveli and Daman & Diu
Bengaluru — Karnataka
Bhopal — Madhya Pradesh, Chhattisgarh
Bhubaneswar — Odisha
Chandigarh — Punjab, Himachal Pradesh, Chandigarh, Jammu & Kashmir, Ladakh, and Haryana except the districts covered from Delhi
Chennai — Tamil Nadu; Puducherry and Karaikal
Delhi — Delhi, and the Gurugram, Faridabad, Sonepat and Bahadurgarh areas of Haryana
Guwahati — Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura
Hyderabad — Andhra Pradesh, Telangana; Yanam
Jaipur — Rajasthan
Kochi — Kerala, Lakshadweep; Mahe
Kolkata — West Bengal, Sikkim, Andaman & Nicobar Islands
Lucknow — central and eastern districts of Uttar Pradesh
Mumbai — Goa, and the Mumbai Metropolitan Region except Navi Mumbai and Thane
Noida — Uttarakhand and the western districts of Uttar Pradesh
Patna — Bihar, Jharkhand
Pune — Maharashtra outside the Mumbai Metropolitan Region, and Navi Mumbai and Thane

Before you file

Office areas are revised from time to time — confirm the current address and area on the Council for Insurance Ombudsmen website, cioins.co.in, before posting a paper complaint. Online filing avoids the question altogether.

Related guides

Which Insurance Ombudsman office should I complain to?

The office whose area covers your address, or the insurer office that handled the claim. Online filing at cioins.co.in routes it automatically.

Is there an Insurance Ombudsman in Mumbai?

Yes. The Mumbai office covers Goa and the Mumbai Metropolitan Region except Navi Mumbai and Thane, which are covered from Pune.