Acko General Insurance pre-auth form, portal and email ID
Download the Acko General Insurance pre-authorisation form, send it through the acko.com portal, and attach the documents below. Acko General Insurance is a private general insurance company; the cashless decision is due within one hour under IRDAI rules.
Step by step
Check the patient's health card
Note the policy number, member ID and sum insured, and check who processes cashless: Acko General Insurance itself or a TPA named on the card. That decides where this form goes.
Take the Acko General Insurance pre-auth form
Use the Acko General Insurance format if you have it, or the standard IRDAI cashless request form, which most insurers and TPAs accept.
Fill it and attach the documents
Patient part and declaration by the patient or attendant; clinical part by the treating doctor — duration of illness, provisional diagnosis with ICD-10 code, line of treatment and a cost estimate by head. Attach the documents listed below.
Send it in time
Upload it on the Acko General Insurance provider portal (acko.com) with the documents below. Keep the reference number the portal or the reply gives you. Most policies require intimation within 24 hours of an emergency admission and 48–72 hours before a planned one.
Track the decision and the discharge
The cashless decision is due within one hour and final discharge authorisation within three hours of the hospital's request (IRDAI master circular, May 2024). Answer any query the same day.
Who handles Acko General Insurance cashless requests
Acko General Insurance is a private general insurer that sells health cover alongside motor, travel and other insurance. Retail health claims are usually handled by its own health claims team; some group (employer) policies are serviced by a TPA. Check the patient's e-card: if a TPA is named there, the pre-auth goes to that TPA; if not, it goes to Acko General Insurance.
Documents to attach
- Pre-auth form signed by the patient (or attendant) and the treating doctor
- Health card / e-card of Acko General Insurance and the patient's photo ID
- Admission advice and the doctor's consultation notes
- Investigation reports that support the diagnosis (blood work, imaging, ECG as relevant)
- Cost estimate by head — room, surgeon, anaesthetist, OT, implants, medicines
- For an accident or injury: the MLC / FIR copy, or a note on why none was made
- For a planned surgery: earlier prescriptions showing when the condition was first diagnosed
Retail policy or group policy?
A retail Acko General Insurance policy bought by the patient is usually handled by Acko General Insurance's own health claims team. A group policy from an employer may be serviced by a TPA, and may have its own rules on room rent, co-pay and maternity. The health card shows which applies.
Avoid a query
Most pre-auth queries come from three gaps: no duration of illness, no ICD-10 code, and a cost estimate given as one figure. The full field-by-field list is in how to fill a pre-auth form.
If Acko General Insurance queries or denies the pre-auth
A query is not a rejection. Reply the same day, answering only what was asked, with the supporting document attached — see how to reply to a pre-auth query.
A cashless denial is not a claim rejection. The patient can pay, then file a reimbursement claim with Acko General Insurance within the policy's time limit — the denial is often reversed when the full hospital file is seen. If a claim is finally rejected, it can be reconsidered through the grievance officer, IRDAI's Bima Bharosa and the Insurance Ombudsman.
Related guides
- How to fill a pre-auth form
- Reply to a pre-auth query
- Get a rejected claim reconsidered
- Cashless claim rejected — for hospitals
- All rejected-claim guides
Acko General Insurance at a glance
- Type: Private general insurance company
- Cashless handled by: Acko General Insurance, or the TPA on the card
- Provider portal: acko.com
- Pre-auth email ID: Use the portal
- Pre-auth form: Standard IRDAI cashless form
- Last checked: 2026-10-16
- Provider portal link: https://www.acko.com
All pre-auth forms · Recover an unpaid Acko General Insurance claim · Rejected claim assistance for patients
Pre-auth forms of other insurers and TPAs
- Acko insurance pre-auth form
- Bajaj Allianz General Insurance pre-auth form
- Cholamandalam MS General Insurance pre-auth form
- Future Generali India Insurance pre-auth form
- Go Digit General Insurance pre-auth form
- HDFC ERGO General Insurance pre-auth form
- ICICI Lombard General Insurance pre-auth form
- IFFCO Tokio General Insurance pre-auth form
- Kotak Mahindra General Insurance pre-auth form
- Liberty General Insurance pre-auth form
- Star Health & Allied Insurance pre-auth form
- Medi Assist Insurance TPA pre-auth form
Where can I download the Acko General Insurance pre-auth form?
On this page. Medilock keeps the current Acko General Insurance pre-authorisation form as a free PDF for hospitals — a hospital name and email are asked once per device. If no form is on file, the standard IRDAI cashless request form is accepted by most insurers and TPAs.
What is the Acko General Insurance pre-auth email ID?
No pre-auth email ID is on file for Acko General Insurance; requests are raised on the provider portal (acko.com). If your hospital has been given an email ID, use the one in your empanelment letter.
How long does Acko General Insurance take to approve a pre-auth?
Under IRDAI's 2024 master circular the decision is due within one hour of the request, and final discharge authorisation within three hours.
What if Acko General Insurance denies cashless?
The patient can still pay and claim reimbursement. If the reimbursement is rejected too, it can be reconsidered through the grievance officer, Bima Bharosa and the Insurance Ombudsman — free, within one year, up to ₹50 lakh.
Acko General Insurance का प्री-ऑथ फ़ॉर्म कहाँ से डाउनलोड करें?
इसी पेज से — अस्पतालों के लिए मुफ़्त। फ़ॉर्म भरकर acko.com पोर्टल पर अपलोड करें। फ़ैसला IRDAI के नियम के अनुसार एक घंटे में आना चाहिए।